Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

FAQ: Can I recover last years players
Answer: There is no need to "recover" player information since all of the information is stored on our servers in perpetuity. There is no longer a desktop application - all information exists solely on our servers.
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FAQ: How do I register/purchase Pocket Office Pool
Answer: You should see a link at the top of this page - on the red bar - stating "Purchase". That screen will allow you to pay for the software (either an upgrade or new user). Your password will be sent to the email provided.
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FAQ: What happened to the Pocket Office Pool downloadable program?
Answer: We ceased development on the desktop app last season (2015) in order to focus on the ubiquity of an online system. The online system will do essentially everything that the desktop software would do - but with the added benefit of consistency. Once we push out new functionality - everyone receives those changes simultaneously.
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FAQ: How do my players make picks
Answer: Your players will need to log on to make picks.
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FAQ: What "tie breaker" methods are available?
Answer: Pocket Office Pool allows for a tie breaker on any game. Pool settings allow for the option of either total points scored or margin of victory. Pool settings also allow for the option of either closest to the total closest or closest without going over.
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FAQ: Does Pocket Office Pool have an option to run a confidence pool?
Answer: Yes.
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FAQ: How do I register my Pocket Office Pool account?
Answer: Click on the Purchase link or send payment in the amount of $30.00 (new users) or $20.00 (renewal) to:
Dolphin Safe Software
2015 Westwind Drive
Suite 5
Bakersfield, CA 93301

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FAQ: I don't understand the "Recap" report - what is the deal with the Season Points & Season Record and why does it sort by Points?
Answer: This question has been asked many times. Season points represent the aggregate points selected by each player for tie-breaker games less the aggregate points scored in tie-breaker games (for those using "combined score" for tie-breakers) otherwise it represents the aggregate combined margin for all tie-breaker games. Let's see an example:

Joe plays weeks 1,2 & 3. He picks 44 for week 1, 27 for week 2 and 35 for week 3. His aggregate for all tie breaker games picked would be 44+27+35 = 106. Let's say that week 1's tie breaker score was 21-10 = 31, week 2 = 14-31=44, week 3 = 9-6 = 15 .... so 31+44+15 = 90. 106 (Joe's aggregate) less 90 (points scored) = 16. If Joe's aggregate was 80, his season points would be -10 (or 10 pts away from perfect). This point factor is only used to determine ranking when win-loss-tie record is the same for 2 or more players.

Note: At the beginning of a week, before the games have been played, but after picks have been made, the aggregate of tie-breaker games picked will reflect a slightly higher (by the amount of the current weeks tie breaker points) number than when there is a score to offset.
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FAQ: The scores for the games are correct but the correct pick appears to be wrong - what is happening?
Answer: This situation has to do with the use of spreads in determining correct and incorrect picks. If, for instance, team 1 is favored over team 2 by 4 points. Team 1 wins by 2 - they did not cover the spread. This makes team 1 an incorrect pick (if spreads are used to determine correct picks). If you do not want to use spreads to determine the correct pick, un-select "Use Spreads" in the Pool Options. Also, when there is a tie as a result of the spread, there are several options on how to handle this situation. Please review your settings if there are any questions.
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FAQ: Can I change the schedule?
Answer: Not currently. We maintain the schedules.
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